For contact details for our individual schools, please go to the Our Schools tab.
As an Academy Trust, many support functions are centralised to enable us to provide a more efficient and cost-effective service, freeing up our schools to focus on the quality of education.
Our main headquarters is at Grace Building, 8 High Street, Ely, Cambs, CB7 4JU.
You can contact the Central Team on 01353 656760 or by emailing
the appropriate address below.
It is in the interests of everyone that complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to follow formal procedures. Schools will take informal concerns seriously, and will make every effort to resolve the matter as quickly as possible.
However, there will be occasions when complainants want to raise their concerns formally. In those cases, the school’s Complaints Policy, which is published on the school’s website, must be followed.
If someone wishing to make a complaint requires access to the school’s Complaints Policy, a member of the Trust’s Central Team may support the complainant to articulate their complaint to the school or school governors, depending on the stage of their complaint. However, complaints in relation to schools should not be made directly to the Trust’s Central Team via firstname.lastname@example.org rather than using the school’s Complaints Policy.
As the DEMAT School Complaints Policy states, during exceptional circumstances, such as full or partial school closures, timescales contained in the policy may be suspended.